Chapter-24: QUALITY MANAGEMENT

    JS ISO 9000 :2005 (2017)

Quality management systems – Fundamentals and vocabulary.

Describes fundamentals of quality management systems, which form the subject of the ISO 9000 family and defines related terms.

ISBN 976-604-438-4  

    JS ISO 9001 : 2008 (2017)

Quality management systems – Requirements

Specifies requirements for a quality management system where an organization

a) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

ISBN 978-976-604-528-9

     JS ISO 9004 : 2009

Managing for the sustained success of an organization — A quality management approach

Provides guidance to organizations to support the achievement of sustained

success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.

ISBN 978-976-604-529-6

     JS ISO 10001 : 2007

Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations

Provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction s of conduct. This International Standard is applicable to productrelated codes containing promises made to customers by an organization concerning its behaviour. Such promises and related re aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.

 ISBN 978-976-604-563-0

JS ISO 10002 : 2014

Quality management — Customer satisfaction — Guidelines for complaints handling in organizations

Provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.   ISBN 978-976-604-637-8

JS ISO 10008: 2017

Jamaican Standard Specification for Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions

This international standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business- to-consumer electronic commerce transaction (B2C ECT) system within an organization.

ISBN978-976-604-830-3

JS ISO/ TS 10004 : 2010

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISBN 978-976-604-561-6

JS ISO 10018: 2017

Jamaican Standard Specification for Quality management - Guidelines on people involvement and competence

This international standard provides guidance on engaging people in an organization’s quality management system, and on enhancing their involvement and competence within it. This international standard is applicable to any organization, regardless of size, type or activity.

ISBN 978-976-604-831-0

JS ISO 15189 : 2012

Medical laboratories — Requirements for quality and competence

Specifies requirements for quality and competence in medical laboratories. This International Standard can be used by medical laboratories in developing their quality management systems and assessing their own competence. It can also be used for confirming or recognizing the competence of medical laboratories by laboratory customers, regulating authorities and accreditation bodies.       ISBN 978-976-604-593-7                                                                   

 JS ISO 19011 : 2011

Guidelines for auditing management systems

Provides guidance on auditing management systems, including the principles of

auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process, including the person managing the audit programme, auditors and audit teams.

It is applicable to all organizations that need to conduct internal or external audits of management systems or manage an audit programme.

ISBN 978-976-604-531-9

JS ISO/IEC 17025 : 2005

General requirements for the competence of testing and calibration laboratories

Specifies the general requirements for the competence to carry out tests

and/or calibrations, including sampling. It covers testing and calibration performed using standard methods,non-standard methods, and laboratory-developed methods.

ISBN 978-976-604-530-2

JS ISO 31000: 2009

Risk management —Principles and guidelines

 Provides principles and generic guidelines on risk management. This International Standard can be used by any public, private or community enterprise, association, group or individual. Therefore, this International Standard is not specific to any industry or sector.

 ISBN 978-976-604-551-7

JS IWA 1 : 2005

Quality management systems — Guidelines for process improvements in health service organizations

Provides guidance on addressing environmental issues in product standards. It is primarily intended for product standards writers. Its purpose is to outline the relationship between the provisions in product standards and the environmental aspects and impacts of the product, to assist in drafting or revising provisions in product standards in order to reduce potential adverse environmental impacts at different stages of the entire product life-cycle.

ISBN 978-976-604-472-5

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